Receptionist

Location: Highlands, IV7

Salary: £25,000 - £32,000 per annum (depending on experience)

Job Type: Permanent | Full-time

The Opportunity

Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.

Key Responsibilities

• Act as the first point of contact for guest enquiries via telephone, email and online platforms

• Manage accommodation bookings and reservations, ensuring all information is recorded accurately

• Provide a warm, professional and personalised service to guests at every stage of their journey

• Build strong relationships with guests, travel agents and external booking partners

• Assist with guest requests, special arrangements and pre-arrival planning

• Support occupancy and revenue targets through effective booking management and upselling opportunities

• Liaise with operational teams to ensure seamless guest arrivals and departures

• Maintain accurate records and ensure booking systems are kept fully up to date

Requirements

• Previous experience working within a hotel reception, reservations, guest services or hospitality administration role

• Experience managing bookings and guest enquiries

• Strong administrative and organisational skills with excellent attention to detail

• Confident using booking systems, Microsoft Office, and computer-based systems

• Professional communication skills, both written and verbal

What's on Offer

Salary: £25,000 - £32,000 per annum, depending on experience

Working Pattern: 45 hours per week, typically 09:00 - 18:00, including weekends

Benefits: Ongoing training and development opportunities

Career Development: Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences

About You

• Friendly, professional, and customer focused

• Highly organised with excellent attention to detail

• Positive, proactive and solutions oriented

• Confident communicating with guests, colleagues and external partners

• Passionate about delivering outstanding service and creating memorable guest experiences

How to apply

For any questions ahead of applying, contact Lauren